My guest on e61 of #thepozcast Heather Younger is the best-selling author, international TEDx speaker on adversity. She is also a podcast host on leadership, facilitator and coach. Heather has earned her reputation as “The Employee Whisperer”. Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies – large and small - tick. Heather has facilitated more than 150 communication style and leadership workshops, reaching +100 employers and their employees. Her motivation and philosophy have reached more than 20,000 attendees at her speaking engagements on large and small stages. Companies have charted their future course based on her leading more than 100 focus groups. In addition, she has helped companies see double-digit employee engagement score increases through implementation of her laws and philosophies. Her book “The 7 Intuitive Laws of Employee Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals seeking insight into their organization’s’ dynamics. Today, Heather hopes to empower and inspire you to change the experiences for your employees, your customers, and your community. We will talk about being a TEDx motivational speaker on resilience, employee loyalty, leadership, employee retention and a ton more. You can reach her at: Heather@customerfanatix.com Hear all shows: www.thepozcast.com Thanks!
4:11 - Not being Fulfilled
6:27 - Upbringing and Family Events
7:41 - Cognitive Re-Framing
10:10 - Role of Emotions at Work
12:42 - Empathy and Loyalty
14:55 How Important is Communication in Organization?
16:03 TedX Talk on Adversity & Public Speaking
19:44 First Linkedin Article / Perspective on Getting Laid Off